instacart damaged item instacart damaged item

The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . No penalty to shoppers. Instacart is a great side gig for a lot of people, but it's not perfect. *By clicking Instacart links . They charge for membership, service fees, service fee tax, traveling fees and container fees. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. Outrageous weight charges from fairway removed & honor listed prices. Some bots alert Shoppers when new orders appear. Can't Instacart check the chat logs? Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. If you dont, you wont be able to receive a refund for your order, regardless of what was wrong with it. I had a party this evening. I would like all of my money back. If you aren't 100% satisfied with this item, you may return it or exchange it for free. **Not directly affiliated with Instacart** Press J to jump to the feed. 5. Shopper refused to bring groceries to my door. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. You have up to 14 days to report an issue with your order with Instacart. On 2/14/23/ I placed an order for some salad and some badly needed bandages. When Zahara had a rating of 4.95 . I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. I asked to speak to a manager, manager busy but would call me in one hour. In some cases, the shopper can also enter your information manually. Now youll click View Receipt to see a detailed list of what was already refunded, adjusted, or successfully delivered. Strangely, the order was complete with no issue so I thought. For more information, please see our We'll examine what such a household could earn in cash back using the Instacart . You just select a category for your issue and theyll respond. June and July Ive had unauthorized transactions taken out of my account. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. Merle Bolonkin. Select Submit. However, youll only get the refund if you didnt utilize the Instacart Express services during that time. If the packaging damage doesnt affect the product, I would let it go. Some customers will even go so far as to send pictures of the damaged goods. Matthew Wilson. Read more about Brett here. . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Go back to the store that did this, who is fully to blame, and get a refund or replacement regardless of delivery. This will detach the slats and you can easily remove them. It didn't work, so I requested a password reset. Some legal restrictions apply to over-the-counter medicine orders, Instacart accepts these valid forms of ID for alcohol deliveries. So, you may not be able to get as many orders as youd like in a day. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it. Select the reason for the refund (wrong item, missing item, damaged item, etc). Bank account charged with $245.00 They would not honor the listed price on the Instacart web site. Outrageous weight charges from fairway removed & honor listed prices. We cant add over-the-counter items through. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. As I am with all customers, I was polite, engaging, pleasant and timely. In some cases, the shopper can also enter your information manually. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. and . Instacarts customer support works to keep customers happy, and itll issue refunds quickly when applicable. However, you have to reach out during the given timeline, otherwise you wont be eligible for a refund. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. Winterlover35 2 yr. ago. 5. The biggest player in the game, McDonalds, is finally staging acomebackand putting kale on the menu.Theres a lot of change happening in the world of fast food. So do shoppers get penalized for this? Certain order types (e.g. Kelly, was very argumentative and kept blaming the double charges on BMO Harris. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. They wont purchase anything that looks like it may be damaged. I was charged over $550.00 for my two orders. I'm never surprised at the length some people will go just to cause trouble. I will never use you again. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. You can get instant credit for these issues. I was charged 2 times back to back. See how much you could be earning. Valid forms of . kiwa obituariesThis item PVC Vertical Blind Replacement Slat Smooth (White) 10 Pk 82 1/2 x 3 1/2 by Royal Window Coverings. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. After they've confirmed it, a refund will be processed. Just a report on the order. If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. If your order is a fairly large order, odds are shoppers wont want to take it on. Instacart reserves the right to modify or cancel the Guarantee at any time. would send me a form to complete and "department" would look at it in 48 Damaged alcohol items. So I had a grocery order, and the shopper did absolutely nothing wrong. 3. Out-of-stock items that the shopper refunded before checkout show under Not Charged. Instacart promises customers that their Instacart Shoppers will only buy items in perfect shape. The good shoppers are now stuck with the crappy fraudy customers while the revolving door of new hires continues to turn. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. Once there youll see an option to add the items to your cart again or view the receipt. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. Shoppers must deliver to recipients that are 21 or older. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. They didn't say. If you notice bot activity, you can report the user to Instacart. I was already late for holiday evening and the only open store was far. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. Answer (1 of 4): You have to cancel the order before the time is up to do so. Even though the company does make an effort to combat scammers, there are Instacart scams to watch out for. From there, youll need to select Your Orders and find the order you had an issue with probably the most recent one. When placing an order, customers can indicate their replacement preferences. However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. One way to avoid this problem as a Shopper is to always take a photo of where the items are delivered. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. In 2014 he acquired Ridester.com to share his experiences with other drivers. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Type of Appliance: IQ AirWave Attachment for HyperAIR Blow Dryers . However, some Shoppers take advantage and will add on additional items that werent ordered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. sometimes you can still have contact with them because if the driver. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Not only did Instacart charge me the $72, but also charged me the $20. Missing items; Incorrect items; Damaged items; Poor replacements; Early/late orders; Ready to make more money than with Instacart? A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Certain order types (e.g. - an item arrived broken or in an unusable condition. I have contacted Instacart multiple times about this matter to either be ignored or get no resolution. Wrong, damaged, and missing items are some common issues that some customers report. Exceptional delivery of groceries Usually, we can make things right quickly when you report a problem through the Instacart app or website. I normally would sign in to Instacart with Google. So how do you make sure this doesnt happen? Only a small percentage of Shoppers and customers are there to run a scam. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I had pho. Plus, they cancelled my ENTIRE ORDER! Select a credit to your Instacart account or tap Help Center to contact Care. Its easier than ever for you to go out there and shop on Instacart and get the refund you deserve. You keep giving delivery dates but you don't show up. Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. As long as you cancel the service within 15 calendar days of it charging you and you havent used the delivery service during that time, you should be able to get a refund for the charge. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. Shoppers can only add alcohol to replace other alcoholic items. This seems like a massive breach of confidential credit card information. If you scroll down to the bottom of the receipt, youll see a prompt asking you to rate or report a problem. I use instacart every week and got my first damaged, inedible item today. Instacart, great concept, but a huge rip-off. All Shoppers in the area can check their app and choose from available orders. . Customer won't likely want to exchange it for another, as the whole batch is likely rancid. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. Like Instacart, you get a personal shopper who will pick up the items on your list from various local stores, including Kroger, Target and CVS. Additionally, you could get a cancellation fee of up to $15 for canceling your order. They did.. And it's questioning my integrity which is upsetting. Grocery delivery services can be an immense asset for a busy person. To this day 2/17/23 I have not received my order. Also your an awesome human for caring about the shopper! Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. It really is sad.. To think some people will complain just to get something for free. Thank you for being concerned! The chair was even an add-on after I informed the customer that I was checking out. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . Press question mark to learn the rest of the keyboard shortcuts. 5. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. Has anyone else had any customers say they had a damaged item? Any credit issued shall be subject to the. Im looking to sue the company. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. If you selected an item issue, choose the affected item(s). Do you guys get penalized for damaged items? It might be a regular occurrence. the redelivery was received on Jan 14 but was not complete because several items were refunded. Once you remove the damaged slat you place it somewhere and get the new ones. Click that and fill in the correct information to get the refund ball rolling. I call Instacart who I believe will sweep this under the rug with all of their out sourcing these days. I will continue to pursue this until justice is serve! Youll need to select Receipt, and from there itll show an itemized list of your grocery order. In this sense, you don't really have to keep your receipts. That's some garbage. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. Do they get to keep their stuff for free? Some states require a signature before the alcohol can be delivered. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. Not all item issues automatically trigger a credit. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. However, if you input the information incorrectly and it technically goes to the right address, youll have a bit of work ahead of you. I go above and beyond to find the products and deliver them on time intact. Business, Economics, and Finance. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. Sorry for the rant. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. In 2014 he acquired Ridester.com to share his experiences with other drivers. We can make things right up to 7 days after you receive your order. Just so many things wrong with IC and it really does start with corporate at the top. Click the 3 horizontal lines in the upper left corner and select Your Orders. After receiving their order, theyll go to the Instacart app, give the Shopper a one-star review, and claim their item was damaged. I reported mine. Either a Shopper or customer is using Instacarts policies and system to their advantage. Usually, we can make things right quickly when you report a problem through the Instacart app or website. You have up to 4 days after pickup or delivery to self-report an issue with your order. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. Log in to help us get you to the right help quickly. Shattered or cracked glass. I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. I also tried opening a second table at the bottom: <spawnabletypes>. If the shopper doesnt get approval, theyll refund the items. Some customers will use this to game the system. I received a 1 star review from the customer, which I found out later is related to the founder. I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. Helps to cover some of the IC fees and markup. You won't see refunds in your Instacart account. Plus, your first grocery delivery is free! We sometimes earn affiliate links when you click through the affiliate links on our website. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. In this menu, youll need to click Your Orders.. I reported a wrong item since I thought it would give me some options, but it just refunded the item and now won't let me rate or change the tip amount. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. charging for services, double dipping into my bank acct and leaving charges pending, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Nonetheless, a handful of customers have complained about Instacart's delivery service. I'm so sorry that happened to you. Most people who use the Instacart app utilize it the way it is supposed to be. Instacart took the $149.14 out of my account on December 13th and,14. This live chat can be accessed from the desktop website or mobile app. Damaged alcohol items. As a customer, Instacart makes it convenient for you to do your essential shopping without leaving home. For example, if you put the items on the customers front porch, take a picture that clearly shows the items and the porch. . **Instacart doesnt accept green cards for orders in California, Washington, Missouri, and Minnesota, or for Costco or Walmart orders nationwide. However, there is a small line of credit in case the Shopper needs to buy a replacement. Shoppers with a lower star ratingdont see the highest-paying orders. If you cant cancel your Instacart order, it probably means a shopper has already picked it up and began working on it. Refunds can show in 2 places on your digital receipt under Adjustments at the top of your receipt, and under Charges at the bottom of your receipt. These Shoppers are adding on itemsand then not delivering the order. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. Tbh if that was the case I would turn around go back to store and get another one. What is the future of fast food' There is no longer a dollar menu. The system is often flagged, and the company could deactivate the Shoppers account for phishing activity. I entered her EBT information and selected the option to use ebt/snap as the payment method. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. Luckily, you can request refunds from both the Instacart app and the desktop webpage. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days. If you are saying they made one mistake on an item, when they. This happened to me. $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership . Making sure you tip your shopper accordingly will all but guarantee your Instacart order is fulfilled as soon as possible. So far this month Ive had over $300 taken out of my checking account and am patiently waiting for a refund!