ERGs drive diversity by fostering new bonds and communities across the company. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Find out more about WEX WEX FUEL CARDS Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. how to accept wex cards - weirdthings.com The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. But any dental work or Vision appointments are denied. We also accept certain types of digital payment methods. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. They were completely unreasonable to deal with. WEX Fuel Cards | Ford Commercial Solutions Portland, ME USA 04101. Discover Accepting Locations for WEX Fleet Cards | WEX Inc. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Furthermore, there are specific store-branded card networks offered by particular brands. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond A new account was opened for our company that we were unaware of because WEX changed their system. Wex Inc. Credit Card Processing 2023: Reviews & Complaints Compare Business Gas Cards | WEX Vehicle Fuel Cards Deliver More Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. I really would love to accept the Voyager card here at our business. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. This is a fraudulent account. Privacy Policy. We find that their service and management algorithms are needlessly obstructive. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. CardPaymentOptions.com, Inc. All Rights Reserved. How to Use a Wex Fuel Card: A step-by-step guide Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Watch this corrupt company and dont use them for your poor employees. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Get started. The benefits are straightforward. Still getting notified of late fees Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Why would you need to show a receipt from your dr that does not even make sense? Enter a brief description of the new policy, then click Create. As part of a very successful multinational company with annual profit in the extremes of 88+M, Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Ways to Save. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. The Prompts Information section appears. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! All this because WEX, a company we have never had any dealings with ( and never will!) To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. WEX Fleet cards are to be used only for fuel purchases or roadside services. In the Policy Number menu, choose the policy that will receive the limit. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. I still cant get Wex to just distribute my HSA to my new employer. Fleet cards require using equipment that can support enhanced data. Wex and Voyager cards can be used at any participating gas station. Click Finish. Military veterans possess invaluable leadership skills and business acumen. For the tightest security, use Exact Match. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Other Fees Additional card:$8 per card. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. How Do I Accept a GSA SmartPay Account? | Smartpay Click Authorize Payment and confirm the payment info. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Get the truth here. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). NOTE: Follow the same steps to assign a Driver ID. Charged to my bank account, we do not own a card. Having issues making the most of your WEX experience? Hopefully they get banned from my state at least. an account in a name who is not associated with our company. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Accepting Fleet Cards - How to Accept Wex, Voyager, and More To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Massachusetts The agreement with Pep Boys continues to increase the services . Just give me my money! Choose the desired product in the Add Limit window, and click Next. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. They want my medical records to prove the medical necessity. Some cards can be set to require the employee to enter mileage at the time of purchase. The due date was 1/20/2023. Referral Partner Application Get special fuel discounts and save on products and services for your business. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Fleet cards also allow businesses to control how drivers spend on fuel. Women play an important role at WEX. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! How does this make any sense whatsoever?? Both private businesses and the government use fleet cards. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. WEX Fleet Card Driver Video - YouTube Referral Partnership FAQ My wex net 30 approval | Wex net 30 | Wex net 30 fleet card Choose Prompts in the top menu, then Update Prompts. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Data collection offers businesses comprehensive analytics and usage statistics. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. I am being told that all is done by email and there is nobody I can talk to over the phone. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. This is why their CEO gets 9 million per year ! Fleet gas cards are a better way to manage fuel expenses for business vehicles. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. Vehicle Fueling Information - Wright Express - Kansas Where does it work? As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Worst company in my 50 years of being in business ! We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. After getting a charge of over $681 on a $3000 bill we called. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? WEX fleet cards are used by more than 11 million vehicles worldwide. I have been trying to get my claim processed for a month now. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Enroll to Use State Fleet Card for Fuel Purchases - California On the Card Details screen, set up the info needed for this card, including policy number and card status. Phillip created this website and has written over 1,000 articles regarding all things payments. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Exxon Mobil should be aware of this. At least thank me for giving you $1,000 that was meant for my 5 year olds education. Receive your Esso Card Here Are The Processors Who Don't Hide Fees. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Referral Partner Permissions. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. Deny most claims with no reasons. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. by admin / Thursday, 26 July 2018 / Published in Posts. They didnt send or email a notice that amounts were due. My monthly statements went from $155 to $914! Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. For example, a gallon-per-transaction limit for a type of fuel. These self serving morons could have left my employees stranded without working fuel cards. Then Class action suit! This allows us to see the company through a different lens or perspective than we normally would. NO, because they want me to jump through another 50000 hoops!!! We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. The search results appear on the bottom of the screen. Enter a note in the Comment field, if desired. Ready to see pricing for your specific business? Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. At WEX they act as stewards of their communities. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. I have asked for a manager many times but no one has EVER called me back. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. The Problem is this Wex froze my credit card HSA account they want receipts. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. EMV Credit Card Machines In the Funded Amount field, enter the amount of the money code. See Who The Worst Processors Are. RIDICULOUS!! To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded.