Yes. Frequently Asked Questions | Arhaus Highly suggest you check it out and give your home that fresh touch Arhaus provides. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. The Palmer bedroom set we purchased looks great and very impressed with the quality. My favorite furniture store! She was amazing. Placed an order for a dining room table in January. It is always a broken promise. Some links on Slumber Search are referral links. My residence wont be ready for weeks. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Furnished almost our entire house and the quality of the furniture is amazing. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). We also ensure all reviews are published without moderation. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. For the entire four-story shore house. Information provided by various external sources. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. I will never do business with them again. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. We have enjoyed a wonderful experience working with the team at Arhaus. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. On the day of the delivery Tricia was there!! The furniture were delivered on time but it took almost two months for the furniture covers got delivered. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 I was sent a second label that i used for the second box. We purchased this table a year. They refunded Le the wrong amount and sent a bill! For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. We recycle copper into tabletops and transform tree roots into chairs. I can't say enough about the beautiful furniture and great customer service at Arhaus. We would definitely buy here ! He was right! Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. You have helped in making my condo more of a home! Great furniture and sales people. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. They were delivered yesterday, and three out of the six had scratch marks on the legs. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? The couch bent in the middle and was closer to the floor than the ends. Can I pick up my merchandise at my local store? Beautiful quality furniture. I was only refunded for one of the two boxes. Loved working with Etta and Chris. Company doesn't provideor hidescustomer service phone number. The pillows are easy to wipe down too. He has been to our home and helped picked out pieces for the space we have. It was purchased during a very good sale at the store. They are awful at customer service and do not stand behind their product. Daniel approach us and I shared my concerns. It was also replaced and the 3rd one also had an off color board. Note: Pricing on floor samples and at Arhaus Loft locations may vary. When I came home from work that evening the entire place was put together. . Love everything! Great experience. Jerry B. said: Montgomery Mall is the premier place to see jailbait. It is a bad product as it provides them way too much room to deny claims. Dont buy from Arhaus. Thank you again! They expected me to put the old cushion in the new cover. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. BEAUTIFUL FURNITURE STORE ! Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Thank you. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. This is a high end store with dollar store customer service. The day one mission was to make furniture sustainable, both environmentally and in product quality. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Arhaus Customer Service Phone Number & Hours - ForLocations They have gorgeous unique quality pieces at affordable prices. Thank you Michael and Sandi Trish and Bob. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. I hope Arhaus realizes what an asset they have in her. They came in three weeks and the delivery guys were quick and efficient. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. We had one rip in a couch and placed our request for repair in January. nancy. Anyone would miss this. I wanted the space to have a totally different vibe than my home. Known for their sleek online experience and modern styles, they also have 71 locations across the US. I spend about $5k to purchase the patio furniture last December. If I could give them zero star for customer service and follow up I would do it. Say what? Customer service's response was that since they are natural wood, it is expected they will have natural variations. They said "we rarely get delays." The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. When it arrived, it had a stain on it--water stain? This new rep stated she will contact me by the end of the week once she hears from UPS. Arhaus has beautiful and unique things. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Bad experience all the way around. I was thrilled with my order of outdoor patio furniture from Arhaus. Find out how we combat fake reviews. 4,200,070 reviews on ConsumerAffairs are verified. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Very poor customer service. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. Arhaus Credit Card Login, Payment Options & Customer Service Who knows? It was not listed "AS IS" so I expect all parts to come with it. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). She is amazing!!!! Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. I tried several times to order them, each time being told that I would definitely get my chairs. Without her I do not think I could have ever had done it. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. Yes, all pricing is consistent in stores, in the catalog, and online. Delete The sales manager, Linda treated me like I was the one at fault. I was hesitant since it was a floor sample. Email Customer Service - Tell Us About Your Experience - Mariano's She is so kind and helpful and cares about your satisfaction with the service and the products we bought. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Our experience at Arhaus was nothing short of excellent from start to finish. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. I am by nature indecisive and Cheryl made my decisions effortless. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. Definitely will be back. Can I return an item to a store location? I have contacted customer support to get a refund for the other half of my returned order. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces.
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